Privacy Policy
Introduction
BM Total Building ("BM Total Building", "we", "our" or "us") respects your privacy and is committed to protecting the personal information we collect from clients, prospective clients, suppliers and visitors to our website.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information.
Who We Are
BM Total Building provides custom home building, new builds, renovations, extensions, decks, re-roofing and landscaping services across the Illawarra and Sutherland Shire regions of New South Wales, Australia.
What Information We Collect
We may collect personal information that is reasonably necessary for our business activities, including:
- name
- phone
- property/project address
- project details
- photos
- plans
- documents
- communications
We may also collect limited technical information when you use our website, such as:
- IP address
- Browser type
- Device information
- Pages visited and time spent on the site
How We Collect Information
We collect information when you:
- Submit a quote or contact form
- Call, email or message us
- Request a site visit or consultation
- Send plans, photos or project documents
- Interact with our website
How We Use Your Information
We use your information to:
- Respond to enquiries
- Arrange site visits and consultations
- Provide building and renovation services
- Communicate about your project
- Improve our website and customer experience
- Meet legal, insurance and licensing obligations
We do not sell your personal information.
Sharing Your Information
We may share your information with trusted third parties only where necessary to operate our business, such as:
- Suppliers and subcontractors involved in your project
- Professional advisers (accountants, insurers, legal advisers)
- Website and email service providers
- Government or regulatory authorities where required by law
Any third parties are expected to handle your information appropriately and only for the purpose for which it was provided.
Website Analytics and Cookies
Our website may use cookies and analytics tools to understand how visitors use the site and to improve performance.
Privacy Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below. We will review your complaint and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
Overseas Disclosure
Some of our third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that your personal information is handled securely and in accordance with applicable privacy requirements.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically through secure service providers and in business records maintained by us.
Access and Correction
You may request access to the personal information we hold about you and ask us to correct any inaccurate or out-of-date information.
To make a request, contact us using the details above.
Retention of Information
We keep personal information only for as long as reasonably necessary for business, legal, insurance and record-keeping purposes.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated effective date.
Contact Us
If you have any questions, concerns or complaints about privacy or the handling of your personal information, please contact:
BM Total Building
Last Updated: September 2026